Privacy Policy

Last Updated: May 26, 2026

At Danshuwasub, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our VTU (Virtual Top-Up) platform.

📌 Quick Summary: We collect only necessary data to process your transactions. We never sell your personal information. You have full control over your data.

1. Information We Collect

Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing address
  • Government ID (for KYC verification)
  • Payment method details
Transaction Data
  • Airtime purchase history
  • Data subscription records
  • Bill payment history
  • Wallet balance & funding records
  • Recipient details
  • Transaction timestamps
Technical & Usage Data
  • IP address and location data
  • Browser type and version
  • Device information (OS, model)
  • Cookies and session data
  • Login timestamps and logs
  • Pages visited and features used

2. How We Use Your Information

Process Transactions
Complete your VTU purchases
Fraud Prevention
Verify identity and detect fraud
Platform Improvement
Enhance user experience
  • Send Notifications: Transaction confirmations, receipts, and important updates
  • Customer Support: Respond to your inquiries and resolve issues
  • Legal Compliance: Meet regulatory and tax obligations
  • Promotions: Send offers (only with your explicit consent - you can opt out anytime)

3. Data Storage & Security

We implement enterprise-grade security measures to protect your data:

Security Measure Implementation
Encryption 256-bit SSL/TLS for data in transit | AES-256 for data at rest
Access Control Role-based access | Two-factor authentication for staff | Regular access audits
Monitoring 24/7 intrusion detection | Real-time threat monitoring | Automated backups
Compliance PCI DSS compliant payment processing | GDPR & CCPA ready

4. Information Sharing & Disclosure

✅ We NEVER sell your personal information to third parties.

We may share your information only in these limited circumstances:

Service Providers – Payment gateways, SMS providers, network operators (only to fulfill your transactions)
Legal Requirements – Court orders, regulatory compliance, or to protect our rights
Business Transfers – Merger, acquisition, or asset sale (with notice to you)
With Your Consent – Any other case where you explicitly approve

5. Data Retention Policy

We retain your data based on the following schedule:

  • Active Accounts: Data retained while your account is active
  • Transaction Records: Minimum 5 years (regulatory requirement for financial transactions)
  • Inactive Accounts: 2 years of inactivity → Data deletion process initiated
  • Deleted Accounts: Personal data removed within 30 days (financial records retained for 5 years per law)
  • Support Tickets: 3 years from resolution

6. Your Rights

Depending on your location, you have the following rights:

Access Data
Rectify Data
Delete Data
Data Portability

To exercise any of these rights, contact us at: support@danshuwasub.com

7. Cookies & Tracking Technologies

We use cookies to improve your experience. Here's how:

Type Purpose Duration
Essential Login, cart, security - cannot be disabled Session
Preference Language, layout preferences 1 year
Analytics Usage patterns (Google Analytics) 14 months

You can manage cookies through your browser settings. Disabling essential cookies will affect platform functionality.

8. Third-Party Services

Our platform integrates with:

  • Payment Gateways: Stripe, Paystack, Flutterwave (subject to their privacy policies)
  • Network Providers: MTN, Glo, Airtel, 9mobile (for VTU services)
  • Analytics: Google Analytics (anonymized data)

We are not responsible for third-party privacy practices. Review their policies separately.

9. Children's Privacy

Our services are strictly for users aged 18 and above. We do not knowingly collect information from minors. If you believe we have data from a minor, contact us immediately for deletion.

10. International Data Transfers

Your data may be processed in countries with different privacy laws. We ensure appropriate safeguards (Standard Contractual Clauses) are in place for international transfers.

11. Breach Notification

In case of a data breach:

  • We will notify affected users within 72 hours of discovery
  • We will report to relevant authorities as required by law
  • We will provide guidance on protective measures

12. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be notified via:

  • Email to registered users (30 days notice for significant changes)
  • Website banner notification
  • Updated "Last Updated" date at the top of this page

Continued use of Danshuwasub after changes constitutes acceptance of the revised policy.

13. Contact Information

📧 Data Protection Officer:

Email: support@danshuwasub.com

📞 Support: +1234567890

⏰ Response Time: Within 48 hours (business days)

By using Danshuwasub, you acknowledge that you have read, understood, and agree to this Privacy Policy.